How to Become a Software Developer from Help Desk

The big step is creating a detailed project plan document and work breakdown structure that outlines the requirements. The software development life cycle (SDLC) is the process of planning, writing, modifying, and maintaining software. Developers use the methodology as they design and write modern software for computers, cloud deployment, mobile phones, video games, and more. Adhering to the SDLC methodology helps to optimize the final outcome.

A help desk can be a good starting point for organizations looking to organize their approach to addressing customer problems. A help desk is the first point of contact for customers and employees alike. Choose your next certification and download the exam objectives for free to get started. A data scientist needs to have a general understanding of computer science as well as Linux. CompTIA Linux+ validates your Linux skills so employers know you have the skills to make the most out of their data science tools. The CompTIA Cybersecurity Career Pathway can take you in many different directions.

Network and seek feedback

The operating systems that systems software developers create keep computers functioning and control most of the consumer electronics used by people in today’s world—including cars and mobile devices. Software development-focused education programs build the hard skills and knowledge that graduates need to pursue careers in the computer and information technology sectors. Professional opportunities typically depend on past work experience, preferred industry, geographic location, and education level. Master’s degree-holders generally earn even more, leading many software developers to pursue further education. This ongoing education helps developers keep up with new programming languages and technical advancements.

help desk to software developer

You should also practice your skills by writing, running, and debugging simple programs and projects. Beyond working with more technical and specialist skillsets in the field of software development, you can potentially find great diversity in your work across a wide array of industries. Many businesses can benefit from improving their virtual infrastructure, and consistently invest in their own systems to improve the experience for both employees and customers. Your experience and skills developed in a technical support role can be a springboard to a new career path in software development.


PowerGate Custom Help Desk Software ensures your customers receive a user friendly interface with a personalized ticketing experience. Once you’ve completed all testing phases, it’s time to deploy your new application for customers to use. After deployment, the launch may involve marketing your new product or service so people know about its existence.

Rasmussen University is not regulated by the Texas Workforce Commission. For additional information about Licensing and State Authorization, and State Contact Information help desk engineer for Student Complaints, please see those sections of our catalog. This field is so large that it can help to narrow down the type of software you are most curious about.

Types of help desks

They test software, make changes as needed, and document their efforts. Help desk agents are also often responsible for updating the company’s knowledge base and looking for ways to coach others and spread their technical expertise. Depending on the size of the company, there may be several tiers of agents, split based on support experience.

It’s a great time to begin earning the education you need to compete for jobs on this quickly growing career path. We ended up builing a Microsoft Teams-like instant messaging app for our final project using NodeJs, ReactJs, Firebase, Postgres, and GraphQL. And as much as people on here probably like to crap on them, I think they’re fantastic for people going in with a bit of programming knowledge already that want to cram as much info as fast as possible. And holy crap, as someone who had almost zero prior coding knowledge this was excruciatingly diffucilt. I almost gave up at multiple points but over the course of 2020, I slowly pushed through all 11 weeks of content while working full-time in my old IT Helpdesk job. If you are using project roles you can use the same permission scheme everywhere by putting the users or groups (if you’re using groups) into the the roles.


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